NEVER LEAVE YOUR CUSTOMERS WAITING FOR ANSWERS
24/7 Customer Service Outsourcing
Outsourcing your customer service makes customer support available 24/7. Exceptional customer service is the cornerstone of any successful company. To grow, you need to keep your customers happy. Live support shows your customers they’re more than just a CRM record. Specialty’s call center services can help you deliver amazing customer experiences 24 hours a day.
We love your brand.
Your brand is what defines your company. When considering customer service outsourcing as an alternative or addition to in-house support, you need a partner. You need someone who cares about your brand as much as you do. You need one of the top call center companies who will consider your customers’ experience. We understand that a long term relationship requires attention, focus, and love. That’s where we excel.
Constant Quality Assurance.
We know how critical customer service is to your business. So, we’ve developed internal assessment tools to make sure our agents are performing at an exceptional level. Our call center agents’ pay is based on monthly scoring for things like first call resolution and brand representation. And, with our online portal, you can play a part in our quality assurance monitoring by listening to calls and rating the operators handling your calls.
Your software. Our agents. It's that easy.
Allowing our agents to utilize your existing customer relationship management system or helpdesk takes the headache out of customer service outsourcing. We can work with your current software, e.g. Salesforce, Zoho, or Zendesk, access customers’ information, and instantly enter data into the software you’re already using. The less data entry you have to do means the more time to focus on other tasks.
First-rate agents. First-rate assistance. First-rate experiences.
Giving your customers a seamless, friendly experience is our top priority. We do this by training our agents to ensure they are handling each situation perfectly and delivering an amazing customer experience every time. In addition, each group of agents is monitored by a team lead that makes sure your brand is always being represented. Package all of that with an electric company culture and you have the framework for an amazing customer experience.
Your business is our specialty.
Each outsourced customer service program we develop is customized to your businesses needs. Whether you manage a medical practice, an HVAC company, or a powerhouse e-Commerce company, one thing remains the same: amazing customer service is the cornerstone of your success. Our agents are customer service ninjas, experts in customer happiness, and capable of representing your business with love.
The right contact center can elevate your brand. With recruitment, training, leadership, and a culture designed to create amazing customer experiences, we’re more than an outsourcing company – we’re your partner. Our goal is always the same: to achieve the ultimate customer experience with the highest level of satisfaction at the most affordable cost.
LIVE CUSTOMER SUPPORT SOLUTIONS
Features
- 24/7 phone, chat and email support
- Integrates with CRM and case management systems
- Recruitment and training based on your needs
- Work with management to establish a service protocol
- Regular reporting monitors agents’ progress
- Customized scripting ensures a consistent approach
- Call recording access and the ability to rate operator performance
- On-demand access to call scripting and the ability to make updates in real time
- Bilingual agents available
- Easy to use call center software
HAVE QUESTIONS?
We’d love to hear from you!
Think our business call screening service is the perfect fit to keep you productive? Excited to have one of our virtual receptionists be your gatekeeper? If you have questions, we have answers. Contact us and we’ll reach back out to give you the lowdown on our inbound solutions and how we can help your brand.
