LIVE SUPPORT FOR UTILITY COMPANIES
Utility Call Center Services
Utility companies use SAS for 24 hour live customer support and the cost savings that comes with outsourcing. We can act as your overflow call center for times of high volume – like service outages – or your 24 hour call center solution. Managing customer communication around-the-clock on your own can be daunting, we know. But that’s why you have us.
Superior business solutions for any sized utility company.
Working with one of the premiere contact center service providers gives your customers the professional 24-hour access to your company they need. From responding to account inquiries to conveying information about service disruptions, our professional operators have the experience you’re looking for, coupled with a friendly demeanor callers will appreciate. So light up your customer support services with SAS. Now you’re cooking with gas.
24/7 Dispatching
As a utility company, you need to be available to your customers 24/7 in the event of emergencies. Whether someone’s kitchen is flooded or they have no heat during a snow storm, you want to be there for that inevitable phone call. While you probably can’t man the phones yourself 24/7, we can. Our call center can handle all of your inbound calls whenever you can’t, screen them to see what is an emergency and what is not, and dispatch the urgent messages to the appropriate on-call technician.
Appointment Scheduling
For the calls that aren’t urgent, we can schedule appointments on your website, using our own software, or via a shared web-based platform like Google Calendar. Simply tell us your appointment limitations and we’ll handle the rest. We can even follow up with appointment confirmation emails to your customers!
Mobile App
In the utility industry, you’re typically never in the office for very long. Whether you’re on the road making house calls or you’re elbow deep in someone’s drain, being accessible can be difficult – until now. SAS can keep you in the loop with your customers with our mobile app for iPhone and Android users. Log in any time to view your messages, return calls, or update your on-call on the go.
Customizable FAQs
Often times you’ll get phone calls for people wanting to know what areas you service, your prices, if you work on residential or commercial properties, etc. With our call center software, you can customize your FAQs so our agents can field calls and answer questions accordingly. The more questions we are able to answer, the less calls you have to return yourself.
Professional Representation
When it comes to construction, restoration, HVAC and other utility companies, professionalism is key. Homeowners need to trust that their property will be taken care of and without professional representation, you can say goodbye to more business. Our operators are all professionally trained and will uphold your standards in the highest regard. After all, your business is our business.
Flexible Pricing
Whether you’re a large commercial business or a small start up, we have just the right pricing plan for you. With both per minute and per call pricing tiers and 15 plans to choose from, you can say goodbye to pesky overages and say hello to more money in your pocket.
AFFORDABLE UTILITY SOLUTIONS
Restore your customer service with SAS
The situation
After working for a general contracting company, you decide to venture out on your own. As a small business owner, you have a couple jobs here and there but things are moving slowly. You start marketing your company online to get more calls, but find that you aren’t getting as much done because you’re constantly on the phone. Your current customers are not happy with your performance and you’re struggling to juggle the extra work.
You’re losing business!
The solution
You hire Specialty Answering Service to handle all of your calls while you’re focusing on your current projects. Our agents are able to answer questions, schedule appointments and provide amazing customer support to your potential new customers, while you provide amazing customer support to your already established customers. Your clients are so happy with your work ethic that they recommend you to their friends!
Your business is growing!
Who We Serve
- HVAC
- Plumbers
- Property Managers
- Electricians
- Roofers
- Public Sanitation
Features
From small residential contractors to large-scale public sanitation companies, our 24/7 call center can handle any sized job. We also offer:
- Quote processing
- Emergency dispatching
- Appointment scheduling
- Secure call center location
- No contracts
- Local or toll free numbers available
UTILITY INDUSTRY SOLUTIONS
Highlights
Outbound Calling
When most people think of a utility call center, they think of agents answering inbound calls. While this is true, when you hire SAS, you’re also hiring an outbound call center that can make outbound calls to suggest seasonal tune-ups to your customers or to follow up about new marketing campaigns!
300+ Agents
Our call center employs over 300 agents, which means we can handle a high volume of calls on any given day. From promotional events to the every day ebb and flow of your business, your callers will never have to wait long to speak to a live voice, no matter when they call.
Customizable Scripting
Sure, we can answer your calls, dispatch urgent messages and schedule appointments, but we can also help triage and troubleshoot issues via customized scripting. For example, if someone calls because their heat or AC isn’t working, it doesn’t always mean it’s the end of the world. It could be something as simple as cleaning out a filter or changing batteries in a thermostat. Our operators can offer basic troubleshooting and if the issue persists, then schedule an appointment or dispatch a technician. For emergencies, we can activate emergency call center scripts so our operators know exactly how you want the situation handled. No guess work.
